Our contact information
Refund, Returns and Cancellation Policies:
DEFECTIVE MERCHANDISE: Defective merchandise is a product which you receive that was not damaged during shipment, but has a flaw or some feature that does not work properly. In the event that you discover a defect, you must contact COLLISIONREPAIRSUPPLY.COM to disclose the problem. COLLISIONREPAIRSUPPLY.COM will then determine if the problem can be corrected without the product being shipped back. If the defect cannot be corrected on site, a return goods authorization number will be issued to the customer and the item must be returned within 10 days. Merchandise will not be accepted by COLLISIONREPAIRSUPPLY.COM without a return goods authorization number. COLLISIONREPAIRSUPPLY.COM will arrange prepaid freight or accept a product freight collect if a return authorization number has been issued. At our option, COLLISIONREPAIRSUPPLY.COM will either service the product to repair it, replace the product with a new product of the same model, or issue a credit to the customer for another purchase.
Cancellation Fee: A cancellation fee of 5% will be added to any order canceled after a credit card has been processed. COLLISIONREPAIRSUPPLY.COM retains the right to refuse to cancel an order once it has been placed. (See return policy)
RETURN POLICY: COLLISIONREPAIRSUPPLY.COM offers a 30 day return policy on most items. We will make every attempt to make sure that your purchase is well suited for your situation. If, however, you decide that you want to return the merchandise, you must first contact COLLISIONREPAIRSUPPLY.COM for a returned goods authorization number. The returned merchandise will be subject to our inspection. All merchandise must be shipped freight prepaid by the customer or it will not be accepted. It must be returned undamaged, unused and un-opened and in the original packaging. If the returned merchandise meets all the qualifications, a credit will be issued for the amount of the purchase which can be applied to another purchase from COLLISIONREPAIRSUPPLY.COM
RESTOCKING FEE: There is a 25% restocking fee on all returned merchandise that is credited back to a Credit Card or Paypal. Original shipping charges will not be returned on the shipment is shipped and leaves our store. Returns must be authorized in advance by COLLISIONREPAIRSUPPLY.COM and the customer must ship the goods prepaid according to the above return policy.
LIABILITY: We will not be responsible for any damages due to shipping delays, product availability, acts of God or any other direct losses or associated losses caused. COLLISIONREPAIRSUPPLY.COM assumes no liability arising from the use, or mis-operation of any products purchased from us and at no time shall be responsible for any amount greater than the purchase price of said products.
TECHNICAL ASSISTANCE: We will always be glad to offer assistance to you, should the need arise. Simply call us during our business hours and a customer representative will be glad to assist you. For assistance, please call our number and have the following information available for our technician:
1.Make and model
2.Serial number and date purchased
3.Type of fuel
4.How the unit is vented
5.Nature of the problem
6.By whom and how the problem was diagnosed.
7.Was unit professionally installed?
We will try to help you correct your problem to the best of our ability. Recommendations will be made based upon the information you provide. Please be as concise and accurate as possible